Give your IT Service desk a fresh Twist
Drive IT support from the cloud
Ouriken as a freshservice reseller & partner provides evaluation, deployment & implementation, training and support services for Freshservice. We can help you make most out of Freshservice subscription. With our partnership with Freshdesk we aim to streamline your ITSM (Information Technology Service Managment) with Freshservice a simple & fun to use solution on cloud.
Agents can support users from wherever they are – respond to issues, assign tasks & filter through tickets, right from their smart phones. Add this to the advantage of not having to host your own servers, manage licenses or worry about patches, and your life as a support Admin is as easy as can be.
If there’s one thing you’ll learn in your days as a part of the problem management team, it’s that there are only two kinds of problems: problems that can bring your whole service desk crashing down in a few hours – and problems that take just a little bit longer to do the same. Additionally, when it comes to fixing these problems you can be sure that you won’t have even a moment’s heads up. You’ll just need to keep your cool and do your best to keep your service desk running strong.
Minimize the impact of IT disruptions on your organisation. Streamline restoration & minimize resolution time for your service desk software Freshservice Incident Management software is a cloud based solution for handling your organization incidents. Any sort of failure or disruptions caused to your IT service, be it configuration item or assets, are known as incidents. Your first priority in such scenario is to restore normal service, minimize your impact on business operations & ensure best possible service level agreement. Awareness of the major incidents’ cause is imperative and might need a root cause analysis to understand it better and take any further action. You need to establish a prompt resolution or work-around to restore service at the earliest.
Now you can give your users the gift of Knowledge by building and populating a knowledge base with the most frequently asked questions that plague your service desk software. This way, your agents don’t have to bother with the boring stuff and are free to concentrate on the really important issues that demands their undivided attention.
Freshservice Contract management software automates and tracks contract between your IT support team and third-party vendors. It allows you to record details and maintain service level agreements between your support team and the customers. You can also set alert notifications when the contract is about to expire and attach related documents.
Easy to use, quick to setup
Get up and running quickly with a helpdesk tailored to meet your needs.
Stay on top of requests, no matter how customers choose to contact you.
Happy, engaged agents
Boost productivity and engagement with automations and game mechanics.
Make sure every issue gets resolved with powerful ticketing
Manage all your support conversations in one place
Increase your team’s engagement and productivity
Create a self-service experience that supports your brand
Scale your support across multiple products, languages and time zones
Focus on delivering great support while we take care of your help desk
Measure and track performance using reports
Extend your support capabilities with integrations
Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.
Freshdesk automatically provides you with smart suggestions of possible solutions right next to the ticket, based on keywords in the ticket’s description.
Need to assign multiple tickets to the same agent? With bulk actions, things like categorizing, assigning or deleting a hundred tickets just take a few clicks.
Freshdesk has a long list of useful keyboard shortcuts to help you navigate through your helpdesk, perform quick actions, and expedite dozens of common tasks.
Ever have a customer report the same issue multiple times via different channels, causing confusion? No problem. Merge all of the related tickets together, and resolve it in one go.
Scenario automations let you perform a series of tasks on a ticket. Mark a ticket as high priority, set its status as pending and assign it to the dev team with just a single click.