Call Centre

Ouriken has a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking & recording, reports etc. for business.

Key product features

cloud epabx

Cloud EPABX

Distribute calls among your team members with Automatic Call Distribution ensuring business scalability involving no set-up or hardware cost.

toll free numbers

Toll-free numbers

Get your business a brand number. Give your customers a reason to connect with you for superior customer service for free.

virtual numbers

Virtual numbers

Get the forwarding number’s advantage for all your marketing channels. Track the performance and RoI.

customer ivr

Custom IVR

Get an IVR for your business that addresses your callers with a personalized voice. Greet your callers with a professional voice, everytime they make a call.

analytical reports

Analytical reports

Analyse the reports to check how effective is your communication. Subscribe for email and SMS reports of your business calls.

call recording

Call recording

Record all the business calls received or answered. Use the recordings to improve the quality of your service.

call desk usecase

Call desk

Make your business phone system a new breed by taking it on cloud. Attend all the business calls without missing them and installation of hardware. Empower agents to create a better customer experience.

Virtual receptionist

Manage all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. Connect with callers anytime and everytime they make a call.

virtual receptionist usecase